Respond holistically to client issues and refer appropriately

CHCCS422B - Respond holistically to client issues and refer appropriately

CHCCS422B - Respond holistically to client issues and refer appropriately  Vision CollegesThis unit Respond holistically to client issues and refer appropriately is a required course for those who wish to undertake the Chaplaincy course.  The unit describes the knowledge and skills required to assess a range of client issues and refer appropriately On completion of this unit, the worker will be able to respond appropriately to clients that have a range of issues outside and in addition to the area of immediate focus, expertise or interests of the worker and their organisation For instance, a child protection worker may need to identify when alcohol and other drug issues are important in the life of a presenting client Completion of the unit will also provide the worker with competence to make decisions as to whether to refer or retain the client 

Dealing with people and issues today is becoming an increasingly difficult matter; laws, privacy, legislation, perception, litigation all have to be taken into account.  Once upon a time it was a matter of offering an opinion and advice, trying to counsel in good faith, but so much has changed in recent years.  Today, more than at any other time we have to be aware of rights and responsibilities on all sides and keep an eye on the consequences and rightly so. This unit will help to develop that awareness.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

1.   Identification of the impact of issues relating to:

  • mental health
  • child protection - this must include essential underpinning knowledge of dynamics of child abuse, indicators of risk and risk factors
  • domestic violence
  • disability
  • homelessness
  • unemployment
  • alcohol and other drugs (AOD)

2.   Knowledge of accepted practices and available referral agencies for working with people experiencing issues related to:

  •  mental health
  •  child protection
  •  domestic violence
  •  disability
  •  homelessness
  •  unemployment
  •  AOD
  •  any form of crisis

Essential skills:

It is critical that the candidate demonstrate the ability to:

  • Apply client management skills to deal with complex needs and difficult or behaviours of concern
  • Identify the range of relevant issues that may impact on service delivery
  • Develop an implement a plan in conjunction with the client to address their issues
  • Provide referral to appropriate services
  • Evaluate effectiveness of services
  • Operate within duty of care and organisation requirements to address client needs
  • Apply interpersonal skills to facilitate client to identify options for change and for addressing their issues
  • Demonstrate case work skills to ensure effective assessment, intervention and referral
  • Manage information to ensure all records are maintained, stored and accessible


In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

1.    Apply research skills to ensure a current and correct list of relevant services are readily available to the client   

2.    Provide a brief intervention to raise awareness, share knowledge and help client to think about making changes to improve well being

3.    Apply crisis intervention and networking skills

4.    Utilise relevant information technology effectively in line with work health and safety (WHS) guidelines

This unit can be completed through our Online Training Portal or though the development of a Comprehensive Skills Portfolio.

Order Subject